Description

Intermediary Contract Readiness Bundle for FSPs

The Intermediary Contract Readiness Bundle is a practical downloadable policy pack for South African Financial Services Providers applying for intermediary contracts, insurer agreements, product supplier agreements or underwriting partner onboarding.

This Intermediary Contract Readiness Bundle includes the core compliance documents often requested during product supplier due diligence, including complaints management, conflict of interest, debarment procedures, FICA RMCP controls, business continuity and disaster recovery documentation.

For related compliance templates, you may also view our Complaints Management Framework Template, Conflict of Interest Management Policy and FICA RMCP Template and Annexure Pack.

For official regulatory information, you can also visit the FSCA FAIS regulated entities page and the Financial Intelligence Centre website.

What Is Included In This Intermediary Contract Readiness Bundle?

This bundle includes six editable compliance templates that support product supplier onboarding, insurer due diligence and FSP governance readiness.

The bundle includes:

• Complaints Management Framework Template
• Conflict of Interest Management Policy
• FAIS Debarment Policy and Procedure Pack
• Basic FIC RMCP Template Pack
• Business Continuity Policy and Procedures
• Disaster Recovery Policy and Procedures

Why FSPs Need an Intermediary Contract Readiness Bundle

When an FSP applies for an intermediary contract with an insurer or product supplier, the product supplier may request evidence that the FSP has appropriate compliance policies, complaints procedures, conflict management controls, debarment procedures, FICA controls and continuity arrangements.

The Intermediary Contract Readiness Bundle helps the FSP prepare a professional compliance file before submitting contracting documents. This reduces delays caused by missing policies, incomplete governance documents or inconsistent compliance evidence.

This bundle helps address common onboarding gaps such as:

• No complaints management framework available for product supplier review
• No conflict of interest policy or gifts/financial interest controls
• No debarment policy and procedure for representative misconduct or fit and proper concerns
• No basic FICA RMCP aligned to accountable institution obligations
• No business continuity policy showing how operations will continue during disruption
• No disaster recovery procedure for restoring systems, data and records
• No clear evidence that compliance policies are documented and ready for implementation

Complaints, COI and Debarment Controls

The bundle includes a Complaints Management Framework to help the FSP record how complaints are received, acknowledged, investigated, resolved, escalated and reported.

The Conflict of Interest Management Policy helps the FSP document how conflicts, gifts, financial interests, ownership interests, incentives and client disclosures are identified and managed.

The FAIS Debarment Policy and Procedure Pack supports a fair and documented process where a representative may no longer meet fit and proper requirements or where debarment must be considered.

FICA RMCP, Business Continuity and Disaster Recovery

The Basic FIC RMCP Template Pack helps the FSP document its anti-money laundering, counter-terrorist financing and counter-proliferation financing controls in a practical and proportionate way.

The Business Continuity Policy helps the FSP show how it will continue critical operations during disruption, while the Disaster Recovery Policy focuses on restoration of systems, data, records and operational capacity after a disaster event.

Who Should Use This Intermediary Contract Readiness Bundle?

• FSPs applying for insurer intermediary contracts
• FSPs applying for product supplier agreements
• Funeral parlours applying for underwriter or administrator agreements
• Insurance brokers preparing product supplier due diligence packs
• Newly licensed FSPs preparing their compliance policy file
• FSPs updating outdated compliance documents before contracting
• Compliance officers assisting clients with intermediary onboarding

Editable and Customisable Compliance Templates

This Intermediary Contract Readiness Bundle is editable and must be customised before use. The FSP must insert its legal name, FSP number, licence categories, Key Individual details, compliance officer details, product categories, complaints contacts, FICA role players, continuity arrangements, systems and evidence storage locations.

The templates should be approved, implemented and reviewed before being submitted to any insurer, product supplier, underwriter, administrator or contracting partner.

Important Compliance Note

This Intermediary Contract Readiness Bundle is a compliance support resource. It does not guarantee approval of an intermediary contract, insurer agreement or product supplier onboarding application. Each FSP remains responsible for ensuring that the final documents are accurate, customised, implemented and aligned with its actual licence categories, business model, products, systems and regulatory obligations.