Description

NCR Quotation and Pre-Agreement Template

The NCR Quotation and Pre-Agreement Template is an editable downloadable document designed for South African credit providers that need a practical template for issuing a quotation, pre-agreement statement and terms and conditions for credit agreements regulated by the National Credit Act.

This template helps credit providers present important credit information clearly before a customer accepts a credit agreement. It includes structured fields for the credit provider, customer, quotation, fees, repayment terms, affordability information, debit order authority, customer declarations and supporting annexures.

What This Template Includes

The document is designed to support a credit provider’s pre-contracting process by giving the customer key information about the proposed credit agreement, including the cost of credit, repayment obligations, rights, responsibilities and consequences of default.

The template includes sections for:

• Credit provider details
• Customer or consumer details
• Document and application details
• Quotation details
• Principal debt, initiation fee, service fee and interest
• Instalment amount and repayment frequency
• Total cost of credit
• Schedule of fees and charges
• Important customer disclosure wording
• Definitions used in the agreement
• Conditions of loan application
• Affordability assessment and credit check wording
• Acceptance of quotation
• Payment and payout details
• Repayment terms
• Debit order or payment authorisation
• Early settlement and prepayment
• Marketing consent
• POPIA and personal information processing wording
• Credit bureau reporting
• Customer declaration
• Spousal consent, where applicable
• Default and section 129 notice wording
• Debt review wording
• Complaints and dispute resolution details
• Sanctions, FICA and fraud prevention wording
• Signature and acceptance section

Why Credit Providers Need This Template

Credit providers must ensure that customers receive clear pre-agreement information before concluding a credit agreement. If the quotation, repayment terms, fees, charges, debit order authority or customer declarations are unclear, the business may face disputes, complaints, debt review challenges or compliance weaknesses.

This template helps the credit provider create a more organised customer-facing document and reduces the risk of missing important pre-agreement information. It also supports better recordkeeping because the credit provider can keep a signed or accepted copy on the customer file.

This template helps address common issues such as:

• Unclear loan quotation wording
• Missing repayment details
• No clear breakdown of fees and charges
• Weak affordability assessment declarations
• Debit order wording that does not match the repayment process
• No customer confirmation that the document was read and understood
• No POPIA wording for processing customer information
• No clear complaints or dispute resolution details
• No internal checklist before issuing the document to a customer

Annexures Included

The template includes practical annexures that can be customised and used as part of the credit provider’s customer file and internal compliance process.

Included annexures:

• Annexure A: Payout Details
• Annexure B: Debit Order / Payment Authority
• Annexure C: Affordability Declaration
• Annexure D: Marketing Consent Record
• Annexure E: Credit Bureau and Regulatory Contacts
• Annexure F: Client Customisation Checklist
• Annexure G: Internal Version Control

Who Should Use This Template?

• Registered credit providers
• Micro-lenders and short-term credit providers
• Businesses issuing regulated credit agreements
• Credit providers reviewing their customer documentation
• Compliance officers assisting NCR-regulated clients
• Administrators responsible for credit agreement documentation

Editable Download For Your Business

This is an editable template that can be customised with the credit provider’s name, NCRCP number, customer details, loan amount, fees, interest rate, repayment terms, debit order details, complaints information, privacy wording and approval details.

Please note: This template must be reviewed and adapted before use. The credit provider remains responsible for ensuring that all figures, fees, interest rates, repayment terms, prescribed forms and customer disclosures comply with the National Credit Act, Regulations, NCR requirements and the credit provider’s actual business process.